Suite 04 · Issue Optimiser
Issues captured. Root causes found. Loops closed.
Issues arrive via WhatsApp, root causes never get found and the same problem comes back every month. Factorise gives you real-time insight into every issue on your shop floor, central action tracking and AI-powered root cause analysis — a living knowledge base of what goes wrong and how you fixed it.
Relevant for:
Maintenance · Production · Quality (QESH)
40%
faster issue resolution
Typical outcome seen at Factorise customers after deploying structured issue capture and 4C root cause analysis.
Zero%
issues outside the system
All issues captured at the moment they occur — no WhatsApp, no email, no verbal handover.
60%
less recurring issues
Structured root cause analysis means problems get fixed at the cause, not the symptom — so they stop coming back.
Pain points this suite solves
Sound familiar?
Issues arrive via WhatsApp, email and verbal handovers — no structure, no owner, no follow-up. If it’s not in a system, it doesn’t exist.
The same problem comes back every month because the fix addressed the symptom, not the cause — and nobody tracked whether the countermeasure actually worked.
There’s no central view of what’s open, what’s overdue, and where things are stuck — managers find out when it’s already too late.
All modules
7 modules
One suite.
Log Issue
What it does: Structured issue registration with category, location, urgency, and supporting evidence.
Why it matters: Issues captured at the moment they occur, with enough structure to act on them. Much more useful than a note in a shift book or a message in a group chat.
4C Action Plans
What it does: Root cause analysis using the Concern, Cause, Countermeasure, Confirmation structure.
Why it matters: Structured problem-solving simple enough to use every day. Problems that keep recurring tend to do so because the countermeasure addresses the symptom, not the cause.
Issues Dashboard
What it does: A live overview of all open, in-progress, and closed issues across the production environment.
Why it matters: Management visibility into the issue landscape at any moment. Useful for spotting patterns as well as chasing individual problems.
Action Planner
What it does: Assign, track, and escalate actions with owners, due dates, and priority.
Why it matters: Actions that would otherwise age quietly in a spreadsheet become visible. Workloads can be balanced. Overdue items escalate automatically.
Sign Offs
What it does: Digital confirmation that a completed action has been verified.
Why it matters: Closes the loop. There is a meaningful difference between done and done-and-checked. This module makes that distinction explicit.
Issue Panels
What it does: Visual panels showing issues by category, priority, and area, designed for shopfloor display.
Why it matters: Issues stay on the wall, not buried in a system. Useful in operations that want a physical management rhythm supported by live data.
My Issue & My Action Dashboards
What it does: Personal views of issues and actions logged by or assigned to the current user.
Why it matters: Cuts through the noise. People act faster when their own list is short and clear.
See it running in your environment
We’ll walk through a complete 4C cycle and show how issue panels work on the floor.